Frequently Asked Questions

Ordering & lead times

How far in advance should I order?

For a custom cake, give us at least 3 to 5 business days' notice. Weddings need at least a month, which gives us time to plan the design with you and hold your date.

Do you take last-minute or same-day orders?

Not at this time. Every cake is made to order, so we need at least 3 to 5 business days to bake and decorate it properly.

How do I place a custom order?

1. Fill out the quote form on our Contact page. Tell us your date, how many people you're serving, the design you have in mind, and your flavors (base, filling, and any toppings). A photo of the design helps a lot.
2. We'll email you to go over the details and send your quote. If you'd rather talk on the phone, say so in the form and we'll call you instead.
3. Pay a 50% deposit to hold your date.
4. Pay the other 50% before pickup.
5. Pick up your order in Eden Prairie, or ask us about delivery.

Is there a minimum order?

There's no minimum order. Individual desserts like macarons and cake pops start at 12 pieces per flavor.

Pricing & deposits

How much do custom cakes cost?

Small custom cakes start at $60 and serve about 8 people. For weddings and events, the price depends on your guest count and what you'd like on the table. To give you an idea, a past wedding for 40 guests with cake and a dessert table came to about $2,000. Every order is quoted on its own, so send us your details and we'll put together a price for you.

Do you require a deposit?

Yes. We take a 50% deposit when you book, and it guarantees your date. The other half is due before pickup. The deposit is non-refundable.

What is your cancellation or rescheduling policy?

The deposit is non-refundable. We use fresh ingredients, so there's a cutoff before we buy them for your order, and we'll tell you that date before you pay. If you need to move your date before then, we can often put your deposit toward the new one. As a guide, the cutoff is 2 to 3 days before pickup for a custom cake, and 2 weeks before the event for larger orders.

What payment methods do you accept?

We take cash and card. To pay by card, we'll send you an invoice through Chase. Half is due as a deposit when you book, and the rest is due before pickup.

Flavors, design & dietary needs

What flavors and fillings can I choose from?

Pick one of our signature cakes, like Elsy's pick (vanilla biscuit, pistachio cream, and raspberry jam), or build your own from a base and a filling.

• Bases: vanilla biscuit, chocolate sponge, red velvet, lemon zest, coconut, carrot, almond dacquoise, and banana
• Fillings: pistachio mousseline, raspberry jam, salted caramel buttercream, white or dark chocolate ganache, lemon curd, dulce de leche, and mascarpone cream

The full menu is on our Cakes page, and our Desserts and Croissants pages cover everything else we bake.

Can I bring my own design or inspiration photo?

Yes, please do. A photo is the easiest way to show us what you have in mind. Add up to three with the quote form, or email them to us, and we'll talk through the design with you, including any changes that would make it your own.

Do you offer tastings or consultations?

Yes, both. Consultations are free, and they're a good chance to talk through your design, flavors, and guest count before you book. Tastings are available on request, and the cost depends on what you'd like to try. Call or email to set up either one.

Can you accommodate allergies or dietary restrictions?

We can work with dietary restrictions, so tell us what you need when you order. We can't accommodate food allergies at this time. Many of our recipes use nuts and dairy, and everything is made in the same kitchen, so even a cake made without an ingredient may have come into contact with it. If someone at your event has a food allergy, we'd rather tell you that up front than risk their safety.

What size cake do I need for my guest count?

Every size comes as a single or double layer cake. Here's roughly how many people each one serves:

• 6 inch: 6 to 8
• 7 inch: 10 to 12
• 8 inch: 15 to 18
• 9 inch: 20 to 25

For more than 25 guests, tell us your guest count and we'll suggest what will work best.

Pickup & delivery

Where and when do I pick up my order?

Pickup is in Eden Prairie, and we'll share the address when you book. We don't keep set hours, so we'll pick a time that works for you when you order. If you can't make it out to Eden Prairie, ask us about delivery.

Do you deliver?

Yes. Delivery is $10 plus mileage from Eden Prairie. Add your event location in the Additional Info box when you fill out the quote form, and we'll include delivery in your total.

How should I store and transport my cake?

In the car, set the cake on a flat surface, like the floor or a level seat, so it can't slide or tip. Cakes and desserts don't hold up in heat, so head straight home or to your event, and please don't leave them in a hot car. Once you arrive, put everything in the fridge as soon as you can, at a normal fridge temperature.

Still have a question?

Call 612-552-3751 or email elsy@holycakescafe.com and we will get back to you.